You focus on the work that grows the business. We deploy trained operators on the system we built.
48–72 hr turnaround · No commitment
Five quick questions. Tap your answers — no typing except your name and email.
They were supposed to take things off your plate. They added a new one.
Can't grow until ops are solid. Can't afford ops until you grow.
Your business is worth $500 an hour. Your ops inbox disagrees.
The platforms your backend runs on. We work in all of them.
We call it operational mise en place — every process, metric, and brand standard set precisely in place before any operator goes live. We don’t deploy task-rabbits. We build systems and deploy brand custodians.
CS handled in your brand voice — inbox to zero, WISMO answered, reviews managed.
I spent years as a Brand Manager inside some of the world’s biggest FMCG companies before pivoting to North American DTC — and the culture shock was real. No SOPs. No scorecards. Brilliant people drowning in vague directions. I knew exactly what was missing, because I’d built it quite a few times in corporate: the infrastructure that makes talent actually work. NeoScope is that infrastructure, built for yours.
"I knew how to apply million-dollar corporate structures to scrappy startup budgets — without losing an ounce of their agility."
You can. A single $5/hr VA for 160 hours a month is $800. But when you add your onboarding time, the weekly check-ins, the re-training, the mistakes you’re catching, and the re-hire cycle — the real cost of that VA is closer to $30,000–$45,000 per year of your own time. NeoScope operators arrive trained, managed, and accountable. The math changes.
That’s the point of the Brand Bible. In our intake, we extract your brand voice, escalation rules, and non-negotiables through a single recorded walkthrough — you do it once. We build the SOP. Our Team Lead then QA-audits every operator against your standard, not a generic one. The more specific your brand, the better our system works.
You don’t. The onboarding effort sits with us. You do one 60-minute recorded walkthrough — we handle SOP documentation, tool access, and operator training from there. You review and approve, you don’t build. Most clients are surprised by how little they need to do to get us running.
One Team Lead. One weekly report. Full Slack or email access to your pod. You have as much or as little visibility as you want — we structure it so you’re never chasing updates. If something breaks, your Team Lead flags it before you notice it. That’s the job.
A structured PDF that maps exactly where your current backend is creating friction — in your CS, fulfillment, retention, and growth channels. No fluff. Just a clear picture of where your gaps are and what to close first.
Identify where your backend is creating friction — and what to close first.
Prefer to talk?
No commitment · 48–72 hr delivery · Built by an operator, not a recruiter